Lucky 7 Casino Privacy Policy: How Your Data Is Handled

1. Overview

Lucky 7 Casino is operated by Hollycorn N.V., incorporated under the laws of Curaçao with company registration number 144359, registered at Scharlooweg 39, Willemstad, Curaçao. The platform operates under E-gaming licence No. 8048/JAZ2019-015 issued by Antillephone N.V. Libergos Ltd., a Cyprus-registered entity (ΗΕ 371971), acts as a facilitating company within the Hollycorn group.

As a licensed operator, Lucky7 Casino is required by gambling regulations to collect and process personal data from players in order to provide gaming services and comply with applicable laws. This page outlines what data the casino collects, how it is used and what rights players have regarding their information.

Players who register an account at Lucky 7 Casino confirm their agreement with the privacy policy in force at the time of registration. The policy may be updated periodically, and continued use of the platform constitutes acceptance of any revisions. Data protection enquiries can be directed to the casino’s Data Protection Officer at [email protected].

2. What Data Lucky 7 Casino Collects

Lucky 7 Casino collects personal information from players through account registration, ongoing use of the platform and direct communications. The categories of data collected include:

  • Registration details such as full name, date of birth, email address and phone number;
  • Correspondence submitted via live chat, email or other communication channels;
  • Full transaction history associated with the player account;
  • Technical data including IP address, GeoIP location, browser and device information, login records and activity logs;
  • Identity and payment verification documents such as passport scans, bank statements and payment slips;
  • Responses to optional surveys or customer assessments.

3. How Lucky 7 Casino Uses Player Data

Personal data collected by Lucky 7 Casino is used for the following purposes:

  • Processing bets, deposits and withdrawals;
  • Providing access to games and associated services;
  • Delivering customer support and account management assistance;
  • Conducting identity verification and KYC checks;
  • Sending promotional communications where the player has opted in;
  • Meeting legal obligations under anti-money laundering (AML) and counter-terrorism financing (CTF) regulations;
  • Monitoring transactions to detect and prevent fraud and irregular activity;
  • Carrying out aggregated statistical analysis and market research.

4. Marketing Communications

Lucky 7 Casino may use player contact details to send promotional material about platform offers and partner products, provided the player has not opted out. Players can withdraw consent for marketing communications at any time through their account settings or by contacting the support team at [email protected].

Players who accept prizes or winnings from the casino may have their username or name used in promotional materials unless prohibited by applicable law.

5. How Personal Data Is Obtained

Lucky 7 Casino collects personal data directly from players during registration and platform use. Some technical data is collected automatically through the player’s interaction with the website.

The casino may also receive data from third-party vendors such as fraud prevention services. Third-party providers engaged to support technical operations, payment processing or game delivery may also have limited access to relevant player data. All such providers are required to handle personal data in accordance with the casino’s data protection obligations.

6. Who Has Access to Player Data

Player data may be shared within the Hollycorn group of companies and with business partners where necessary to deliver platform services. Within the casino, access to personal data is limited to employees whose roles require it, including the Data Protection Officer, Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Support agents, Customer Retention team members and VIP managers. All relevant staff have signed confidentiality agreements.

Data may be transferred between countries within the EU and EFTA, and in some cases to processors located outside the European Economic Area. Lucky 7 Casino states that appropriate safeguards are applied to all international data transfers.

7. Third-Party Data Sharing

Lucky 7 Casino does not sell or rent player data to third parties. Personal data may be disclosed to external parties only in the following circumstances:

  • Where required by law or regulatory obligation;
  • To payment processors, including Paysafe, to facilitate transactions;
  • To licensing authorities and regulators in relevant jurisdictions;
  • To protect the safety or legal interests of the casino, its players or third parties;
  • To marketing service providers where required to deliver agreed services;
  • To any other third party with the explicit prior consent of the player.

The casino’s website may include social media features governed by the privacy policies of the respective platforms. Links to third-party websites are provided for reference only and Lucky 7 Casino is not responsible for external content or data practices.

In the event of a structural change such as a merger or acquisition, player data may be transferred as part of the transaction. Players will be notified by email prior to any such transfer.

8. Data Retention

Following account closure, Lucky 7 Casino retains player data for as long as required under applicable law. In line with anti-money laundering regulations applicable in EU-licensed gaming jurisdictions, personal data submitted during registration and throughout the account’s active period must be retained for a minimum of five years from the date of the last transaction or account closure. Requests for earlier erasure cannot be accommodated within this period.

9. Data Security

Lucky 7 Casino applies technical and organisational measures to protect player data from unauthorised access or disclosure. Player accounts are secured with individual login credentials, and two-factor authentication (2FA) is available as an additional security measure. Players are responsible for maintaining the confidentiality of their login details.

10. Player Rights and Contact

Players may contact Lucky 7 Casino’s Data Protection Officer at any time to:

  • Verify the accuracy of personal data held on file;
  • Request information on how their data is being used;
  • Opt out of direct marketing communications;
  • Request corrections to inaccurate personal information.

The Data Protection Officer can be reached at [email protected]. Under Article 77 of the GDPR, players also have the right to lodge a complaint with a supervisory authority in their country of residence or place of work.

11. Cookie Policy

Lucky 7 Casino uses cookies and similar tracking technologies to collect data about how players interact with the website. The following types of cookies are in use:

  • Required cookies — necessary for basic website functionality including access to account areas;
  • Functional cookies — used to save player preferences such as language and region settings;
  • Advertising cookies — used to measure the effectiveness of marketing campaigns and track registrations from advertising. These are provided by third-party partners whose own privacy policies govern any further data processing.

Players can manage or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality of the website. Most browsers accept cookies by default.

12. NetEnt Games

Players accessing games developed by NetEnt should note that NetEnt’s own Privacy Policy applies to those titles in addition to Lucky 7 Casino’s policy. The NetEnt Privacy Policy is available on the NetEnt website.