Lucky 7 Casino Terms and Conditions

1. General

Lucky 7 Casino is owned and operated by Hollycorn N.V., registered under the laws of Curaçao (registration number 144359, registered address: Scharlooweg 39, Willemstad, Curaçao), and its wholly-owned subsidiary Libergos Limited, incorporated in Cyprus (registration number ΗΕ 371971). Hollycorn N.V. holds E-gaming licence No. 8048/JAZ2019-015 issued by Antillephone N.V.

By registering a player account on the platform, users confirm their acceptance of these Terms and Conditions. Players who do not agree with these terms should not use the website. The casino reserves the right to update these terms at any time. Players are advised to review this page regularly. The primary language of the website is English, and any translation discrepancies are resolved in favour of the casino.

2. Eligibility and Restrictions

Lucky 7 Casino accepts players only from jurisdictions where online gambling is permitted by law. It is the player’s responsibility to verify that online gambling is legal in their country of residence before registering or placing bets.

The minimum age to register and play is 18 years old, or the minimum legal age for gambling in the player’s jurisdiction if higher. The casino reserves the right to request age verification documents at any time and to suspend or close accounts that fail to meet this requirement.

Players from the following countries and territories are not permitted to register or play for real money: Afghanistan, Albania, Algeria, Angola, Bahamas, Belgium, Bulgaria, China, Cuba, Czech Republic, Estonia, France, Gibraltar, Greece, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Lithuania, Malaysia, Monaco, Myanmar, Netherlands, North Korea, Pakistan, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Syria, Taiwan, United Kingdom, United States of America, and a number of additional restricted territories listed in the casino’s full terms. Players are encouraged to review the complete restricted countries list before registering.

Players from Sweden are not eligible to participate in any promotional programmes, VIP rewards or comp point schemes.

Players wishing to play with Bitcoin must complete age verification by submitting a valid government-issued ID before deposits or bets are accepted.

3. Game Availability

Certain games may be unavailable in specific jurisdictions in accordance with the policies of individual game providers. These restrictions may change over time.

NetEnt games are subject to additional territory restrictions. The following jurisdictions require appropriate licences before NetEnt titles can be offered: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom and United States of America.

NetEnt games are not available in the following blacklisted territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen and Zimbabwe.

Specific branded NetEnt games carry further restrictions beyond the above:

  • Planet of the Apes: additionally restricted in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.
  • Vikings: additionally restricted in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine and United States of America.
  • Narcos: additionally restricted in Indonesia and South Korea.
  • Street Fighter: additionally restricted in a range of territories across North America, South America and the Caribbean — full list available on request.
  • Fashion TV: additionally restricted in Cuba, Jordan, Saudi Arabia and Turkey.

Universal Monsters titles (Dracula, Creature from the Black Lagoon, Phantom’s Curse and The Invisible Man) are available only in: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

Additional provider restrictions apply as follows:

  • NYX games: not available to players from Canada.
  • Play’n GO and Pragmatic: not available to players from Sweden.
  • Play’n GO: not available to players from Switzerland and Germany.
  • Microgaming: not available to players from USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan and Philippines.
  • Amatic: not available to players from Australia, Austria, Estonia, Greece and USA.

Using a VPN to bypass provider restrictions is strictly prohibited and may result in the confiscation of winnings.

4. Accepted Currencies

Lucky 7 Casino accepts payments in the following currencies: EUR, USD, CAD, AUD, NZD, NOK, PLN, RUB, JPY, ZAR, INR, BRL, BTC, ETH, LTC, BCH, DOGE, USDT, XRP, BNB, ADA and TRX. Players should be aware that Bitcoin exchange rates may fluctuate and that Bitcoin cannot be converted to fiat currencies within the platform.

5. Taxes

Players are solely responsible for reporting and paying any taxes applicable to their gambling activity and winnings under the laws of their jurisdiction. Lucky 7 Casino does not withhold or remit taxes on behalf of players.

6. Game Rules

Players are expected to understand the rules of any game they choose to play on the platform. Payout percentages for individual games are disclosed at the player’s discretion to review.

7. Limitation of Liability

Players acknowledge that gambling involves financial risk and that the casino is not liable for any losses incurred during gameplay. The casino takes measures to protect player data but is not responsible for how third-party providers handle information transferred to them in the course of providing services.

The casino is not liable for hardware or software failures, connectivity issues or other technical problems occurring on the player’s side. In the event of an error in a wager confirmation or payment, the casino reserves the right to cancel or re-settle affected bets at correct terms.

If a player’s account is credited with funds or bonuses in error, those funds remain the property of the casino and will be reclaimed. Players who withdraw erroneously credited funds will be required to return them.

Lucky 7 Casino, its directors, employees, partners and service providers do not warrant that the website or software is free from errors or will be accessible without interruption, and are not liable for any direct or indirect losses arising from use of the platform.

8. Player Accounts

Each player is permitted to hold one account only. Duplicate accounts may be closed at the casino’s discretion, with associated winnings and bonuses forfeited. Player accounts are for personal use only and must not be shared with or accessed by third parties, including minors.

The casino may contact players by phone as part of the KYC verification process. If the casino is unable to reach a player by email or phone within two weeks of a withdrawal request, the account may be locked pending completion of verification.

9. Anti-Fraud Policy

Lucky 7 Casino operates a strict anti-fraud policy. Accounts may be suspended or closed and payouts cancelled where there is evidence or reasonable suspicion of fraudulent activity, including but not limited to:

  • Collusion with other players;
  • Use of strategies designed to exploit bonuses or promotional offers;
  • Fraudulent activity involving payment providers or other online casinos;
  • Chargeback requests or disputed transactions;
  • Submission of forged documents;
  • Creation of multiple accounts;
  • Declared bankruptcy in the player’s country of residence.

The casino has zero tolerance for advantage play. Bonuses and associated winnings may be voided where players are found to have used stolen cards, submitted incorrect registration data, created duplicate accounts or engaged in low-risk roulette strategies covering 25 or more numbers per round.

Players who become aware of software errors or vulnerabilities are required to report them immediately and must not exploit them. Failure to do so may result in the casino seeking full compensation for any losses incurred.

Bitcoin transactions flagged as Replace-by-Fee (RBF) may result in immediate account closure and withholding of winnings.

If a player requests a withdrawal without having wagered at least three times the amount of their last deposit, the casino reserves the right to deduct transaction processing costs.

10. Deposits

Lucky 7 Casino accepts deposits via Visa, Mastercard and a range of alternative payment methods. All Paysafe payments are processed via Hollycorn N.V. The minimum deposit amount is £20 or the currency equivalent. Maximum deposit limits vary by payment method and are displayed at the time of selection.

Deposits must be made from payment accounts registered in the player’s own name. Third-party deposits are not accepted. Where a third-party deposit is identified, winnings will be confiscated and the deposit returned to the original account holder.

Due to the nature of cryptocurrency payments, deposit limits cannot be applied to transactions made via CoinsPaid. Players wishing to set spending limits should use an alternative payment method.

11. Withdrawals

The minimum withdrawal amount is £20 or the currency equivalent. Maximum withdrawal limits apply on a daily, weekly and monthly basis and vary by payment method and currency. The daily limit is £2,000, the weekly limit is £5,000 and the monthly limit is £20,000 for fiat currencies. Cryptocurrency limits are stated separately. Monthly limits reset on the first day of each calendar month. Exceptions may be made for high-value or loyal players at the casino’s discretion. Progressive jackpot wins are paid in full.

Withdrawals are subject to identity verification. The casino reserves the right to hold withdrawal requests for up to 72 hours pending verification. Documents required include a valid passport or government-issued ID, proof of address and confirmation of the payment method used.

Visa withdrawals are supported via Original Credit Transfer and Mastercard via Payment Transfer, subject to country eligibility. Visa withdrawals are not supported for the USA, Australia, Hong Kong, India, Indonesia, Japan, South Korea, Malaysia and Singapore. Mastercard withdrawals are available to players in a defined list of supported European countries.

The casino reserves the right to process withdrawals via an alternative payment method if necessary. Bank transfer payouts are typically processed within three working days. Intermediary bank charges of up to the equivalent of £16 may apply in some cases and are outside the casino’s control.

The maximum withdrawal from free spins winnings is £50 or the currency equivalent. The internal operating currency of the platform is Euro. Currency conversions may result in minor variations in amounts processed.

12. Dormant Accounts

An account is considered inactive after 12 consecutive months without a login. A monthly administrative fee of £10 or the currency equivalent (or the remaining balance if lower) will be deducted from inactive accounts with a positive balance. Deductions cease when the balance reaches zero or the account is reactivated.

13. Time Limit on Claims

Any claim or cause of action arising from these Terms and Conditions must be submitted within one year of the date on which it arose.

14. Refund Policy

Refund requests must be submitted within 24 hours of the relevant transaction, or within 30 calendar days if the player believes their account was accessed by an unauthorised third party. All active bonuses and winnings will be deducted before a refund amount is calculated.

Refund requests should be directed to the support team at [email protected]. Required documents include a photo ID, screenshot or photo of the payment method used and proof of current address. Refund payouts are typically processed within five to seven banking days. All costs associated with the refund procedure are the player’s responsibility.

15. Complaints

Complaints are handled by the casino’s support team and escalated internally where they cannot be resolved immediately. Only the registered account holder may submit a complaint. Complaints transferred to or pursued by third parties will be dismissed.

In the event of a dispute regarding game outcomes, server logs and casino records are treated as the definitive authority. Players agree that the game server result takes precedence over any result displayed on the player’s screen.

16. Non-Transferability

Player accounts, winnings, deposits, bonuses and any associated rights or claims may not be assigned, transferred, pledged, sold or otherwise disposed of to any third party without the casino’s prior written consent.

17. Dispute Resolution

Any disputes arising between a player and Lucky 7 Casino under these Terms and Conditions shall be resolved exclusively through arbitration in Cyprus, conducted in accordance with Cyprus Civil Procedure Rules.